faq

1. Order and Payment

❓ What payment methods are available?
✅ We accept Cash on Delivery (COD) all over Algeria.

❓ How can I place an order?
✅ You can browse the products and add them to the cart, then continue the payment process by entering your personal information and confirming the order.

❓ Can I modify or cancel the order after it has been sent?
✅ Yes, you can modify or cancel your order within 24 hours of submitting it by contacting us via [WhatsApp/Email].

---

2. Shipping and Delivery

❓ What is the delivery time?
✅ Delivery takes place within 1 to 3 days depending on your location within Algeria.

❓ Do you deliver to all states?
✅ Yes, we provide delivery to all 58 states in Algeria.

❓ How much does shipping cost?
✅ The shipping cost varies depending on your location, and will be displayed during order completion.

---

3. Return and Exchange

❓ Can I return the product if I don't like it?
✅ Yes, you can return the product within 2 days of receiving it, provided that it is unused and in its original packaging.

❓ How can I request a replacement or refund?
✅ Contact us via [WhatsApp/Email] with the order details and a picture of the product if necessary.

---

4. Communication and Support

❓ How can I contact you?
✅ You can contact us via:
📩 Email: [email@example.com]
📞 Phone number/WhatsApp: [+2130791343237]

❓ What are the working hours?
✅ Our customer service team is available from Saturday to Thursday from 9:00 am to 23:00 pm.

---

5. Products and Quality

❓ Are the products original?
✅ Yes, we are keen to provide high quality products at competitive prices.

❓ Can I see customer reviews?
✅ Yes, you can see customer reviews on each product page